FaQs. General Information

FaQs. General Information

How are items packaged?

All items are carefully packaged as to avoid any form of damage.


What are the shipping charges?

If the total purchase amount is less than Rs.400 then customer has to pay Rs.50 per 500Grams as a Shipping Charge. The Shipping is Free of Cost for an order total of Rs.400 and above.


If payment is made via our secure Net banking/ Credit Card/ Debit Card options or in the case of Bank transfer and cheque payments, then shipping is free of cost within India for an order total of Rs.400 and above.


COD (Cash on Delivery) is not available.


For any specific details regarding shipping please contact us at info@heritagedesign.in


What is the estimated delivery time?

The estimated time of delivery is within 7 working days. All orders get shipped within 5 days from the warehouse.


How will the delivery be done?


We try to process all deliveries through reputed courier companies. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.

If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.

All Heritage design items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.

How can I cancel my order?


If you wish to cancel your order, you can get in touch with us at info@heritagedesign.in as soon as possible with your order number. As long as your order has not been dispatched we can cancel your order.

If your order has been dispatched but yet to be delivered, please do not accept delivery and contact us to inform them of the same.

For Prepaid order, the cancellation will also be done and the amount will be getting refunded to you via Payment Gateway directly into your Bank Account.

NOTE: Please go through our refund policy for brief information regarding Refund.

NOTE: We do not have an exchange policy, Please place a return request.