Shipping & refund policy
Heritage design 100% Buyer Protection Program Details:
Heritagedesign.in has a friendly return and refund policy to ensure your online purchase is free of stress. We offer “100% Buyer Protection Program” for our valued customers. We are always with you, before your purchase and after your purchase. We are not perfect but we have ensured hard that our refund/return policies do not bring any ugly surprises to you post your purchase.
What is Heritage design Return Policy?
Our “100% Buyer Protection Program” allows for easy returns and refunds for:
Products which you received in “Damaged/Defective/Broken” condition.
Products not as per description/photo on the website.
All the products must be returned in the original condition they were received in along with any bills and labels. Please follow the below given steps to register your dispute within 7 days of receipt of the product. Disputes registered after 7 days of delivery may not be entertained by sellers.
Please note we don’t accept returns for the following cases:
Products where there might be hygiene concerns, such as Masks.
Products sold in a flash sale.
Bulky items like statue.
Custom made products.
How to raise dispute for an order?
You need to register your dispute in either of the two ways:
To register dispute directly, please follow below mentioned easy process:
Once we review your return request, you will receive an e-mail with instructions on resolution or return of your item. Please allow us three days to respond to your return request and provide instructions on returning your item. We recommend using an online traceable courier service for returning your items.
By sending email to with images of broken/defective/damaged products within 3 days of delivery. We need photos of the damaged/defective/different products received so that we can
defend your dispute. Please mention your order number in the email.
Please allow us 3 business days and we will ensure you get timely resolution to your dispute.
Who pays for the delivery charges for returning of products?
When you are returning an item that was damaged/ defective or due to an error on our part, you will be compensated for return courier charges. Please pack well when you are returning the product so that it reaches us in good condition.
If the product was returned for a change in design or size, then the delivery charges will have to be borne by the customer.
The amount you paid for the product plus any shipping paid at the time of order will be directly refunded back to your bank account/credit card/debit card within 15 working days of refund.
When will I be refunded?
The refund procedure will be initiated within 48 hours once we receive your product. Receipt of the refund would depend on the mode of payment of the order.
The expected time for refund (after initiation) will be 3-5 working days.
The refund time may vary from bank to bank.
How are items packaged?
All items are carefully packaged as to avoid any form of damage.
What are the shipping charges?
The Shipping is Free of Cost for an order total of Rs.999 and above.
If payment is made via our secure Netbanking/ Credit Card/ Debit Card options or in the case of Bank transfer and cheque payments, then shipping is free of cost within India for an order total of Rs.400 and above.
COD (Cash on Delivery) is not available.
For any specific details regarding shipping please contact us at firstname.lastname@example.org
What is the estimated delivery time?
The estimated time of delivery is within 7 working days. All orders get shipped within 5 days from the warehouse.
How will the delivery be done?
We try to process all deliveries through reputed courier companies. In some cases where the pin code/zip code is not serviceable by these courier companies, we use Indian Speed Post for those deliveries.
If there is no courier service available in your area, we will get in touch with you and try to work out a convenient alternate delivery location that is serviced by our courier partners.
All Heritage design items are delivered through reputed courier partners who will provide you with a Tracking ID for your order by which you can track your delivery on the respective websites of our courier partners. We email you the tracking number after we dispatch your order. You can also see the tracking number in your order history panel in your account when you login.
How can I cancel my order?
If you wish to cancel your order, you can get in touch with us at email@example.com as soon as possible with your order number. As long as your order has not been dispatched we can cancel your order.
If your order has been dispatched but yet to be delivered, please do not accept delivery and contact us to inform them of the same.
For Prepaid order, the cancellation will also be done and the amount will be getting refunded to you via Payment Gateway directly into your Bank Account.
NOTE: Please go through our refund policy for brief information regarding Refund.
NOTE: We do not have an exchange policy, Please place a return request.